Refund & Returns Policy

At Core & Flow, we take pride in the quality of our products. Every product is carefully checked and inspected before being packaged and sent to the customer to ensure it meets our quality standards.

Because of this, we operate under a strict 7-day refund and returns policy.

1. 7-Day Refund Policy

Customers have 7 calendar days from the date of receiving their order to request a refund or return.

After the 7-day period has passed, we will unfortunately not be able to accept a refund or return request.

No exceptions will be made after the 7-day period.

2. Eligibility for a Refund

To qualify for a refund, the following requirements must be met:

• The refund request must be submitted within 7 calendar days of receiving the product.

• The product must be unused and in its original condition.

• The product must be returned with its original packaging and accessories.

• The product must not show signs of intentional damage, misuse, excessive wear, or improper use.

• Customers may be required to provide clear photographs or videos showing the condition of the product and the reason for the refund.

Products that have been used, damaged through misuse, altered, or returned without the required packaging may not qualify for a refund.

3. Damaged or Faulty Products

Although every product is inspected before being shipped, if you receive a product that is damaged or appears to have a manufacturing fault, please contact us within 7 calendar days of receiving your order.

Please provide photographs or videos of the issue so that we can assess the product and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, store credit, or refund.

4. Change of Mind

If you change your mind about your purchase, you may request a return within the 7-day period, provided the product meets all of the return requirements listed above.

The product must be unused, undamaged, and in its original packaging.

5. Return Shipping

Unless the product is confirmed to have arrived damaged or faulty, the customer is responsible for the cost of returning the product to Core & Flow.

We recommend using a tracked shipping service when returning an item, as we cannot be responsible for products that are lost or damaged while being returned to us.

6. Refund Processing

Once we receive the returned product, it will be inspected to ensure that it meets our refund requirements.

If your refund is approved, the applicable amount will be refunded using the original payment method where possible.

Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.

7. Non-Refundable Situations

A refund may be refused where:

• The 7-day refund period has expired.

• The product has been used or damaged through misuse.

• The product has been intentionally damaged.

• The product is returned without its original packaging or accessories where these are required.

• The product has been modified or altered.

• The customer is unable to provide sufficient information or evidence regarding a claimed defect.

8. Contact Us

To request a refund or return, please contact Core & Flow through the contact details provided on our website.

Please include your order number, full name, reason for the refund request, and photographs or videos where applicable.

Core & Flow reserves the right to inspect returned products before approving any refund.

By purchasing from Core & Flow, you acknowledge and agree to the terms of this Refund & Returns Policy.